HEXFALL

HEXFALL Support

Need help with HEXFALL? Email hexfall.support@gmail.com. We usually reply within 2–3 days.

To help us fix a problem quickly, please include:

• what you were doing when it happened (for example “Floor 2, fighting the guardian”)
• what went wrong (crash, freeze, stuck, a spell not working, …)
• your headset model (Meta Quest 3 or 3S)
• a screenshot or short video if you have one (in the headset: hold the Meta button and press the trigger)

Please do not send passwords, payment details or other personal information.

Common questions

The game is too hard or too easy. Change the difficulty in Settings in the sanctuary (the lobby). Story is gentler, Hard is for veterans.

I feel uncomfortable while moving. In Settings you can switch to teleport movement, use snap turning, turn on the comfort vignette, or play seated.

My progress is gone. Progress is saved on your headset. If the save file is damaged, the game restores the last good backup automatically. Uninstalling the game deletes its saves, so reinstalling starts fresh.

Refunds. Purchases are handled by Meta. See Meta’s refund policy in the Meta Horizon app or at https://www.meta.com/help/quest/.

Privacy

Read the privacy policy. The game collects no personal information.